FAQs

Frequently Asked Questions

Within 30 days of purchase:

Return it to the retailer where it was purchased together with your sales receipt.

After 30 days of purchase:

Warranty claim must be submitted. Please see below options.

  • Return the product with sales receipt and a copy of your warranty certification to the place of purchase or nearest JCB Tools retailer.
  • Log a service or repair assistance through mytoolbox.jcb-tools.co.uk.
  • Contact us directly on 0330 838 0257 to arrange warranty claim or repair.

Please check the full terms and conditions for further information.

Note: only products purchased from JCB Authorised dealers are covered by the warranty.

Visit www.jcb-tools.co.uk/brochure-downloads to download instruction manuals. Alternatively call 0330 838 0257 where our knowledgeable customer service team will be happy to help you.

Online registration within 30 days of purchase is mandatory to activate your standard 3 Year Warranty. You will be given the option to extend to a 5 Year Warranty (extra charges may apply).

Registration is only available online via www.jcb-tools.co.uk. You will need:

  • Original sales receipt
  • Product model number
  • Product serial number

After registering, you will receive a warranty certificate. Please keep a copy of the certificate with your proof of purchase for warranty claims.

Note: only products purchased from JCB Authorised dealers are covered by the warranty.

Please check the full terms and conditions for further information.

JCB Tools standard 3 Year and extended 5 Year Warranties excludes the following (where relevant):

  • Components normally subject to wear such as carbon brushes.
  • Batteries, Chucks and Chargers.
  • Accessories and consumable items.
  • Cases and tool storage products.

Please check the full terms and conditions for further information.

Call 0330 838 0257 where our knowledgeable customer service team will be happy to help you.

Our one battery platform is compatible with all generation 3 JCB Power Tool models.

Please refer to the below table to check the compatibility of your battery and power tool.

JCB Power Tool ModelJCB Battery Model
JCB-18BLCD

JCB-20LI

JCB-30LI

JCB-40LI

JCB-50LI

JCB-18BLDD
JCB-18BLID
JCB-18BLRH
JCB-18BLMS
JCB-18DD
JCB-18CD
JCB-18ID
JCB-18AG
JCB-18MT
JCB-18CS
JCB-18JS
JCB-18RS
JCB-18IL
JCB-18USB
JCB-18VFC

Refer to the component list inside the product instruction manual to identify the part required.

Please then contact us directly on 0330 838 0257 or email info@jcb-tools.co.uk. You will need to quote the model no, serial no and component part no you require.

Please do not attempt to make repairs/alterations to the power tool. Repairs must only be carried out by our service team. Repairs/alterations found to be made outside of our service team will invalidate your warranty.

Please contact our customer service team on 0330 838 0257 or send your details to info@jcb-tools.co.uk.

JCB are registered with a compliance scheme required by Waste Electrical and Electronic Equipment regulations. The registration number is WEE/GB3910VR. Batteries can be taken to any retailer offering a battery “take back scheme” or Civic Amenity site where they will be accepted for recycling free of charge.